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Continue Shopping / Help

How do I access my items?

After you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.

How can I print my passes?

With most passes, we will send a link to a "Print-at-Home" page in your receipt email. From there, you can print your passes.

If you have lost your receipt email, you can request a new one here:
https://app.bandwango.com/dashboard/request

What do I do if I lost the link to my pass?

Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request

* All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.

Why can't I find all my items in my pass?

All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.

Still need help?

Feel free to contact us for further help.

Email: support@bandwango.com
Phone: (888) 921-5333
Text: (888) 921-5333

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Terms & Conditions, Privacy Policy, Refund Policy

Terms & Conditions

The Connect Pass is sold as a 1-day (24 hr), 2-day (48 hour), 3-day (72 hour), or 365-day pass. It's activated the first time you use it and remains active for the number of consecutive days (hours) purchased. The 365-day pass remains active for an entire year. If you don't use/activate any Connect Pass within 90 days of purchase, it will expire. To activate your pass, just take it to the ticket window of any of the participating attractions. Limited to one (1) visitation at each participating attraction while the pass is active. One pass per person. Non-refundable. Non-transferrable. Visit Salt Lake is not responsible for attractions hours and closing dates. Please check all attraction hours and open dates before you purchase your pass. No refunds will be issued for attractions that are closed during your visit.

Privacy Policy

Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared. During checkout, we may ask you if you would like to receive marketing communications. If you opt-in, you will receive communications according to what you opted into.

Refund Policy

No refunds.

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